HOW TO BOOK

AESTHETIC + PMU SERVICES:

• BOOK NOW online

• Email: swiftwateraesthetics@gmail.com (not recommended for speedy inquires)

• A valid credit/debit card is required at the time of booking to hold all appointments

TATTOO:

Message @RUNE_TATTOOSTUDIO on Instagram with:

• APPROXIMATE SIZE in INCH/CM

• LOCATION

• DESCRIPTION OF DESIRED TATTOO

• SKIN TYPE

$125/hr with $100 deposit

If you do not have social media ~ Email runetats@gmail.com with required information

PAYMENT

We prefer cash, and accept Venmo or credit card with 3.9% fee. Tattoo is a cash only service.

GIFT CERTIFICATES

Gift certificates are available for services or specific dollar amounts and must be present at the time of the service to be redeemed. Not refundable and not redeemable if lost, stolen or altered. Valid for one year.

RUNNING LATE

Your appointment is scheduled with Kaylene or Kavik, whose time is allocated exclusively for you in their private studio.

If you are more than 15-minutes late, we have to cancel your appointment as we cannot accommodate you, which would negatively impact clients scheduled after you. You will be responsible for the full amount of the scheduled service.

RESCHEDULING AND CANCELLATION

We understand that life happens, and we do our best to support our clients when changes arise. If you need to modify or cancel your appointment, please contact us as soon as possible.

All appointments at Swiftwater are reserved through our booking platform, Acuity. Once your time slot is secured, we kindly ask for MORE THAN 48 hours’ notice for any cancellations or rescheduling.

Cancellations or changes made less than 48 hours before your appointment will be charged the full service amount. If a deposit was made, it will be refunded only if the cancellation is made outside of the 48-hour window. Rescheduled appointments within the allowed window will have the deposit transferred to the new booking.

You’ll receive a confirmation email/text at the time of booking, along with a reminder 48 hours prior to your appointment.

NO SHOWS

Clients who fail to show up for their appointments are responsible for the FULL service amount, charged to the card on file.

We send reminder texts + emails to keep you in the loop, so make sure your contact info is good to go when you book. Sometimes we’ll check in with a few quick questions to get everything prepped for your service.

If the no-show fee is not paid or incorrect payment information is intentionally used, you will not be able to book with us again. After 3 no shows you will no longer be able to book with us.

CHILDREN / MINORS

We try our very best to offer a blissfully relaxing experience for all and for safety and insurance purposes, NO CHILDREN are permitted in studio. Thank you for your understanding surrounding this.

RIGHT TO REFUSE SERVICE

Although it is extremely rare, we reserve the right to refuse service for any reason but especially for the following:

Undisclosed medical or skin condition (including sunburn/suntan).

Being under the influence of alcohol or drugs.

Inappropriate behavior or conduct that compromises safety or comfort.

Any behavior that could impact our ability to provide quality service or disrupt the experience of other clients.

REFUNDS

Spa treatments, tattoo/pmu, retail and gift certificates are not refundable. If you were not satisfied with your service please contact Kaylene directly (within 3 days) at swiftwateraesthetics@gmail.com